Build scalable solutions that meet your business requirements with Salesforce Best Practices
The Customer Roadmap is aimed to help your organization to achieve the goal of becoming a digital customer-centric company.
Your Roadmap will:
- Define the Business Case
- Assess the Company maturity level
- Define Project scope and improvement areas
Achieve the to-be organization’s IT application infrastructure by designing an ‘architectural blueprint’ which is able to support the company growth.
The Architectural assessment will:
- Design a Company Architecture highlight
- Establish Implementation and Integration best-practices
- Define the Salesforce Data-model
The objective of Process Optimization is to deliver and manage the best customer experience through business process automation, integration and insights.
The Process Optimization will:
- Identify Optimization areas and quick wins
- Highlight optimized business processes
- Measure customer feedback for continuous improvement